Hi, how can we help?

Frequently Asked Questions

Perfect! You can find pricing, availability, location and lots more information related to each experience directly within the listings offered on our directory. Please visit the experience you are interested in, and review the rental details first, to see if this answers your question. Most likely it will. 🙂 But if not, try contacting us through one of the methods below.

Rescheduling is FREE, and easy! Send an email to support@rockonrr.com and PLEASE include your Order# which was provided in your order confirmation email and text messages. 

It will also help if you share the proposed date that you wish to change the reservation to. Please note, availability and other restrictions may apply.

Merchants set their own refund policy which may be different for each experience.

Please look for any refund policies in the Rental Details section of the experience you are interested in. 

By default, there is a 72 hour cancellation policy, if you are outside of the 72 hours, we will process a refund minus the booking and processing fees, if you are inside the 72 hours, we offer rescheduling.  If for any reason, due to weather you cannot go out and we say it’s unsafe, we offer free rescheduling.

To learn more please visit our terms.

We understand, things come up, like life! No problem, cancelling is easy just follow these simple steps.

  1. Please send us an email (support@rockonrr.com) and include your order# & Cancellation Request” in the subject line. Explain your circumstance, and ask for approval of the cancellation/refund. 
  2. Once your refund/cancellation is approved by the Vendor, we will process the refund and you will receive an email receipt.

Refunds are processed during the weekdays only within business hours and per our terms.

All of our rentals, tours, and experiences are provided on-site. After booking, an email will be sent to you with the exact address to drive to.

All address and info needed to get to your rental will be provided in your order receipt that you receive after placing an order.

If you were born prior to January 1, 1988; than no – you are exempt. If born after, you will need a boaters license which you can obtain online by clicking here: boaters safety course.

No. The teams that rent the ATV’s will show you everything you need to know prior to riding.

Search Full Directory

Find Things to do in Florida and Book an Experience in Minutes!

Questions about Partnering?

Experiences Knowledgebase

Live Chat

Use the Chat at the Bottom to Submit a Question.

Email Us

We will get back to you shortly!
support at rockonrr com

Call Us

Call our Google Voice to Connect with a Live Customer Service Rep. between 8a-6p ET.