We understand, things come up, like life! No problem, cancelling is easy just follow these simple steps. Please send us an email (support@rockonrr.com) and include your order# & Cancellation Request” in the subject line. Explain your circumstance, and ask for approval of the cancellation/refund. Once your refund/cancellation is approved by the Vendor, we will process the refund and you will receive an email receipt. Refunds are processed during the weekdays only within business hours and per our terms .

Hi, how can we help?

Frequently Asked Questions

I have questions about the Experience

Perfect! You can find pricing, availability, location and lots more information related to each experience directly within the listings offered on our directory. Please visit the experience you are interested in, and review the rental details first, to see if this answers your question. Most likely it will. 🙂 But if not, try contacting us through one of the methods below.

How do I change the date/reschedule?

Rescheduling is FREE, and easy! Send an email to support@rockonrr.com and PLEASE include your Order# which was provided in your order confirmation email and text messages.

It will also help if you share the proposed date that you wish to change the reservation to. Please note, availability and other restrictions may apply.

What is your refund/cancellation policy?

Merchants set their own refund policy which may be different for each experience. Please look for any refund policies in the Rental Details section of the experience you are interested in.

By default, there is a 72 hour cancellation policy, if you are outside of the 72 hours, we will process a refund minus the booking and processing fees, if you are inside the 72 hours, we offer rescheduling. If for any reason, due to weather you cannot go out and we say it’s unsafe, we offer free rescheduling.

To learn more please visit our terms.

How do I cancel?

We understand, things come up, like life! No problem, cancelling is easy just follow these simple steps.

Please send us an email (support@rockonrr.com) and include your order# & Cancellation Request” in the subject line. Explain your circumstance, and ask for approval of the cancellation/refund.
Once your refund/cancellation is approved by the Vendor, we will process the refund and you will receive an email receipt.

Refunds are processed during the weekdays only within business hours and per our terms.

Do I pickup my rental or will it be delivered?

All of our rentals, tours, and experiences are provided on-site. After booking, an email will be sent to you with the exact address to drive to.

What if the rental breaks while using it?

While this is super uncommon, if this is to occur, call the team directly who is handling your rental. Their phone # & email is in the order confirmation email sent to you after you made your reservation.

Do I need a boaters license to rent a Jet ski/boat?

If you were born prior to January 1, 1988; than no – you are exempt. If born after, you will need a boaters license which you can obtain online by clicking here: boaters safety course.

Is ATV riding require training before renting?

No. The teams that rent the ATV’s will show you everything you need to know prior to riding.