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Frequently Asked Questions

Perfect! You can find pricing, availability, location and lots more information related to each experience directly within the listings offered on our directory. Please visit the experience you are interested in, and review the rental details first, to see if this answers your question. Most likely it will. 🙂 But if not, try contacting us through one of the methods below.

Merchants set their own refund policy which may be different for each experience. Please look for any refund policies in the Rental Details section of the experience you are interested in. 

By default, there is a 72 hour cancellation policy, if you are outside of the 72 hours, we will process a refund minus the booking and processing fees, if you are inside the 72 hours, we offer rescheduling.  If for any reason, due to weather you cannot go out and we say it’s unsafe, we will process a full refund.

To learn more please visit our terms.

We understand, things come up, like life! No problem, cancelling is easy just follow these simple steps.

  1. Please submit a cancellation/refund request to the vendor whose email address can be found near the bottom of your order confirmation email under “Customer Support Details / Email”. 
  2. PLEASE include your order# [Cancellation Request] in the subject line. Explain your circumstance, and ask for approval of the cancellation/refund. You MUST copy “support@rockonrr.com”
  3. Lastly, once your approval has been received, please forward the email to us at support@rockonrr.com.

Refunds are processed during the weekdays only within business hours and per our terms.

All of our rentals, tours, and experiences are provided on-site. After booking, an email will be sent to you with the exact address to drive to.

While this is super uncommon, if this is to occur, call the team directly who is handling your rental. Their phone # & email is in the order confirmation email sent to you after you made your reservation.

If you were born prior to January 1, 1988; than no – you are exempt. If born after, you will need a boaters license which you can obtain online by clicking here: boaters safety course.

No. The teams that rent the ATV’s will show you everything you need to know prior to riding.

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