FREQUENT ASKED QUESTIONS

WHAT IF I HAVE QUESTIONS ABOUT THE EQUIPMENT PRIOR TO RENTING?

Questions are common, and we are here to help. Contact us directly at the methods listed below, and we will be right with you. As an alternative, you could email the Vendor directly if listed in the Listing.


DO I PICKUP MY GEAR OR WILL IT BE DELIVERED?

Each product is different, and we encourage you to work directly with the Vendor on the method of taking possession. Most Vendors will specify the method of pickup or drop off, but if not, feel free to contact us for clarity.


WHAT IF THE GEAR OR EQUIPMENT BREAKS OR STOPS WORKING WHILE IN OUR POSSESSION?

The best solution to this is to contact the Vendor directly. They will know their gear or equipment better than anyone, so contacting them directly is what is recomended.


IS THERE ATV RIDING TRAINING REQUIRED BEFORE RENTING?

Yes, we require that all ATV riders follow manufacturer and vendor instructions on training on how to operate the vehicle, including complying with all local and state laws for safety. In addition, here is a Free Online ATV Rider Training Course.


DO I NEED A BOATING LICENSE TO RENT A BOAT OR JET SKI IN FLORIDA?

Yes, you can obtain your boating license online by clickon on the following link, completing the course, and bringing your certification to the rental facility with you. Click Here to Get Your Florida Temporary Boating License Online Now

AS A VENDOR HOW MUCH IS IT TO LIST MY GEAR FOR RENT?

Listings are completely free. If your gear or equipment is rented, Rockon takes a Rockon Service Fee to help run the site.


HOW LONG DOES IT TAKE TO GET PAID AFTER MY GEAR IS RENTED?

We use Stripe Credit Card processor as one of the industries most recognized and secure credit card processors. According to their website, it takes 7-10 business days for the initial transaction, then 24-48 hours from there on.


HOW DO I ADDRESS DAMAGED RENTAL GEAR?

Renters are responsible for the damage of the gear or equipment while in their possession. For one, every Vendor shall properly document the product prior to each listing by using videos and images date stamped immediately prior to the listing reservation. Doing this, typically prevents any misunderstandings. However, if damage is incurred when the rental is returned, don’t panic. According to our Terms, the Renter shall make an attempt resolve the issue directly with the Vendor. Review our Terms for more options.


 

Built for Security

Stripe has been audited by a PCI certified auditor and has been certified PCI Service Provide Level 1

Help Center

Use the Help Desk at the Bottom Right to Submit a Help Ticket at any Time. Or Visit Our FAQ

Email Us

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rockonrrentals
@ gmail . com

Call Us

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407-476-3737

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