FREQUENT ASKED QUESTIONS

We offer an ACCIDENTAL DAMAGE WAIVER for $25 PER ATV – The Accidental Damage Waiver is NOT insurance. It simply affords you limited protection against your liability to the owner of the rental unit for physical damage of the rental equipment while in you care. If a Damage Waiver is purchased and you damage the rental unit, you would ONLY be legally responsible for any and all damages up to the full amount of the damage deposit paid to repair the rental unit – instead of the entire out of pocket costs. Damage Deposit, specified amount up to $1,000 PER ATV, Credit Card information will be held and NOT charged, unless damage has occurred to ANY ATVs while ATVs are in your care. If all is well when you return the ATV at the end of your scheduled time and no damage has occurred, damage deposit per ATV will NOT be charged.

PURCHASING THE ACCIDENTAL DAMAGE WAIVER MEANS ANY DAMAGE AMOUNT EXCEEDING YOUR DAMAGE DEPOSIT WILL BE WAIVED.

EXAMPLE: ATV HAS COLLISION AND THE WHEEL GETS BENT AND PLASTICS ARE BROKEN. THE REPLACEMENT COST WOULD BE CLOSE TO $550. WITH A DAMAGE WAIVER PURCHASED, THE ONLY CHARGES ARE THE $150 DEPOSIT. THIS WILL SAVE $400 JUST IN PARTS. 

WAIVER DOES NOT COVER LOST OR STOLEN ATVs OR ANY DAMAGE CAUSED BY MUDDING, JUMPING, RACING, SINKING, FIRE, TIPPING, ROLLING OR ANY OTHER VIOLATIONS OF THE GENERAL RULES OF OPERATION AND SAFE USE.

DECLINE ACCIDENTAL DAMAGE WAIVER: If the Accidental Damage Waiver is NOT purchased, you will be legally responsible for the full amount of damage, which can be up to $8,000.00 for the full replacement of the equipment, plus any downtime which can include additional recovery fees and loss of used equipment.

If there is any damage upon your return, we will provide a written estimate for repairs within 24 HOURS. This includes parts, taxes, labor and rental down time. Any damage to a part constitutes full replacement of that part.

We will notify you of the estimate and then charge the credit card used for your deposit unless other payment is arranged. If your credit card does not have enough funds to pay the the replacement cost, you must pay in cash or wire transfer WITHIN 24 HOURS OF RECEIPT OF ESTIMATE.

THIS ACCIDENTAL DAMAGE WAIVER IS NULL AND VOID IF ANY RENTER RIDES OUT OF DESIGNATED RIDING AREA OR INTO ANY RESTRICTED AREAS

Prior to departure and upon returning of the rental, we will inspect the machine with you and note any damages. During your rental, you are legally responsible for any and all damages to the rental that occurs while in your care.

If all is well when you return the ATV at the end of your scheduled time and no damage has occurred, damage deposit per ATV will NOT be charged.

RENTAL AGREEMENT, DAMAGE WAIVER AND RELEASE OF LIABILITY FORMS

Upon arrival to Croom, you will meet with Rick, he will go over the ATV, safety and provide all required documents – Please read and sign Rental Agreement, Accidental Damage Waiver and Release of Liability, in which ALL MUST be signed, to rent and operate any ATVs.