Alaska
Alaska Department of Commerce, Community, and Economic Development
For complaints and other concerns about money services provided by Rockon Payments, you may contact the:
Alaska Department of Commerce, Community and Economic Development
Division of Banking and Securities
Money Service Businesses
550 W. 7th Avenue, Suite 1940
Anchorage, AK 99501
Telephone: (907) 269-4594
Fax: (907) 269-1066
E-mail: moneytransmitters@alaska.gov
California
California Department of Business Oversight
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at:
Department of Business Oversight
Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814
Florida
Florida Office of Financial Regulation
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
Division of Finance
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792
Illinois
Illinois Department of Financial and Professional Regulation
For complaints directly to the Illinois Division of Financial Institutions, please send correspondence to:
Illinois Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, IL 62786
Toll-Free Number: 1-888-473-4858
Maryland
Maryland State Bank Commissioner
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents
500 North Calvert Street, Suite 402
Baltimore, MD 2120
Toll-Free Number: 1-888-784-0136
New York
New York Department of Financial Services
After first contacting Rockon Payments, Inc., if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
1-877-226-5697
http://www.dfs.ny.gov/consumer/fileacomplaint.htm
Texas
Texas Department of Banking
After first contacting Rockon Payments, Inc., if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free)
http://www.dob.texas.gov